– On-Site Focus and a Customer-First Mindset –

The East Area Sales Department operates across three locations with a total of 12 members: six at the Tokyo branch, four at the Takasaki sales office, and two at the Sendai sales office.

Each office has one inside sales representative who supports field sales activities. Our sales representatives mainly engage in face-to-face visits to agents, dealers, and end-users.

To ensure efficient sales operations, close coordination with inside sales is essential. Sales members regularly follow up with thank-you visits after receiving orders and conduct courtesy visits based on shared information from daily quotation requests. Through this process, we deepen mutual understanding and trust, continuously striving to deliver new added value.

That said, internal talent development is also essential.
To meet customer needs, gathering information and acquiring product knowledge are key.
Through hands-on field experience, each sales representative cultivates the imagination and proposal skills needed to address customers’ challenges, allowing their individual originality to flourish.

– Tackling the Impossible, at Times –

Our desire to support our customers’ challenges is reflected in each team member’s attitude across various situations.
Even when an issue arises from a customer’s mistake, our sales representatives respond sincerely, taking action to earn trust.
(Of course, we do charge appropriately—with a smile!)

– Strengthening Our Partnerships –

We strive to be a company that contributes to society, and our approach to development goes beyond internal training.
We receive various requests from our business partners for study sessions and product briefings.
In response, our sales, operations, and service teams work together to design programs from the customer’s perspective, supporting human resource development.
These Q&A sessions with clients also provide opportunities for us to gain new insights and foster innovation.

– The Regional Branch & Office Color Is a Sign of Local Engagement –

Each branch or sales office is staffed by a team led by the branch manager, comprising members with varied experience.
When visiting our agents and dealers in each area, the first thing they mention is always the name of the person in charge.

“That’s that person … right?” “The other day I was assisted by Ms / Mr …!”
We hear such comments not only from our customers but also from our manufacturers.
And it’s not only our sales representatives who are recognized—we also hear about our inside sales staff.
This is the result of more than just face‑to‑face interaction: each location’s use of IT‑based communication, the various initiatives they run, and the ways they engage customers in their local exchange efforts.
In our lean, highly focused regional branches and offices, teamwork and mutual assistance—ready to be called upon when needed—are deeply rooted in each region, and it seems well recognized that OPK offers a workplace environment where everyone can thrive.

In everyday operations, it’s our inside sales team that lays the foundation for strengthened coordination with the head office, and the key is how effectively the information released can be shared.
While we understand that this is a responsibility of management and it must never become “Whose information is this, anyway?”, we still see some gaps in information‑sharing here and there.
To remain in a position where we are always chosen and requested by customers, we at the East Area maintain a stance of responding promptly and carefully, with a constant awareness of the customer’s viewpoint.
With DX being implemented and free-address workspaces introduced in our branches and offices, we are all united in day-to-day efforts, leveraging our internal environment, helping each other, and striving to resolve challenges together.

When the day’s hustle comes to an end, there is a moment to relax and reflect on oneself. It is the most important time of all.

Recalling Their Determined Faces at Work,

Reflecting on Their Future Sales Activities

Written by:
Shinichi Shishido
Sales Department
Okudaya Giken Co., Ltd.